Learning ecosystems and experience design

Turned fragmented learning into a governed 70:20:10 ecosystem with a single entry point, curated content and role-based blended pathways. Also led Learning Experience Design for gamified digital programmes and educator certification.

✔️ _{Academy: 2,500 employees · 15 countries}
✔️ _{Digital platform: 10,000+ learners · 60+ countries}
✔️ _{53% voluntary self-directed learning}
✔️ _{Classroom participation 70% → 110% on soft/core skills}
✔️ _{Learning & Growth 30% → 80% during broader transformation}
✔️ _{Support tickets down 28%}

Global and local onboarding architecture

Led a cross-functional redesign with HR Operations, Talent Acquisition, L&D, site leaders, Internal Communications, Legal, Health & Safety and IT.
Clarified ownership, content, timelines and governance; strengthened pre-boarding, manager toolkits and buddying while balancing global consistency with local requirements.

✔️ _{Monthly onboarding}
✔️ _{Global 15-country environment}
✔️ _{Coherent onboarding with defined ownership across key touchpoints}
✔️ _{78% of employees strongly agree great onboarding experience}

Skills and career architecture for mobility

Mapped capabilities by role, proficiency and seniority, identified adjacent roles and created development pathways to inform upskilling, reskilling, Talent Reviews and succession planning.

_{✔️ ~150 roles mapped
✔️ 65% of critical roles covered}

Global Academy at scale

Designed a Train-the-Trainer model for a global frontline, customer-facing focused Academy, building local ownership while keeping the learner experience coherent across countries.

_{✔️ 5,000 employees · 80 countries
✔️ 40% voluntary adoption within 9 months}

Leadership journeys for 1st-time managers and senior leaders

Designed multi-touch pathways around a leadership framework and target behaviours, combining workshops, practice labs, 360 feedback, coaching, GROW conversations, peer learning, communities and workplace application.

_{✔️ ~50 leaders/year · 5 countries · 3 languages
✔️ 100% completion
✔️ Targeted 360 behaviours improved 15%-60%
✔️ Managerial effectiveness +14%
✔️ 26% subsequently promoted}

Coaching at scale

Combined individual human coaching with a 24/7 AI Coach in Teams that had been contextualised with internal corporate values, leadership behaviours, code of conduct, ethics, compliance, internal frameworks, and GROW/STAR.

_{✔️ Made coaching available in the flow of work
✔️ Made coaching available to all managers across the organisation
✔️ DEIB results improved by 11%
✔️ Executive Committee voluntary sponsorship}

DEIB Council, Gender Equality and mentoring

Co-founded the DEIB Council and chaired its Gender Equality pillar. Added representation, nomination, promotion and programme-participation metrics to Talent Reviews, alongside mentoring and buddying for women leaders.

_{✔️ DEIB results improved by 11%
✔️ Executive Committee sponsorship}

Leaders’ Day: strategic alignment and trust

Co-designed two off-site days with senior leaders across functions and countries, combining strategy dialogue, leadership development, peer collaboration and team building.

_{✔️ Trust in leadership rose from 40% to 66% within a year
✔️ Leadership alignment
✔️ Became an annual event}

Corporate values activation

Challenged the initial brief to change the values. Diagnosis showed the values still fit the company’s vision; the gap was translating them into observable behaviours. Built an activation plan with leadership alignment, Train-the-Trainer and follow-up.

_{✔️ Two-day hard launch event
✔️ Follow-ups at 3, 6 and 9 months
✔️ Targeted KPI improved by 8% at 6 monthsd}

Speak Up / Listen Up: psychological safety and ethics

Co-created the campaign and facilitated sessions where both employees and managers learned how to create psychological safety, and then practised asking questions, listening, raising concerns and responding constructively to colleagues.

_{✔️ 1 in 10 participants reported an observed ethics or compliance concern within 48 hours
✔️ 98% face-to-face participation
✔️ 95% pre-work completion}

M365 and SAP adoption journeys

Designed change enablement beyond one-off systems training: communications, workshops, digital and peer learning, manager guidance and workplace application. Built a champions network and supported audit-ready training traceability.

_{✔️ 80+ workshops in ~10 months
✔️ Champions network at ~3% of each country’s site population
✔️ Cross-functional communication +16 % in 9 months}

AI Council and Copilot adoption

As a founding Council member, connected responsible AI governance and policy with Copilot enablement, critical thinking and awareness of AI bias.

_{✔️ More than 65% voluntary participation across several AI learning initiatives across functions and countries}